ABOUT MIKE
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Michael(Mike) Byerley, BA, CRSP is an experienced, qualified professional with over 15 years’ experience in Health & Safety, Food Safety, Human Resources and Customer Service. |
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Mike works with companies to develop their support and safety services and lectures part-time at The University of Ontario Institute of Technology. |
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Mike is a Canadian Registered Safety Professional. |
Mike’s belief in the importance of employee education to your business:
“The provision of education and training to your employees is one of the most important things you can do to develop and maintain your business. To perform to your standards, employees must be educated on the company’s approach and properly trained on your various programs. The secret to managing your human costs is to recruit, hire, train and protect this important asset so you can retain this valuable human capital.
Losing a valuable resource like one of your people to something preventable such as an injury should never happen. Losing a customer to poor service or an illness can destroy your business. This loss is completely preventable and is inexcusable for management. Proper policies, practices and prevention through the best of training programs will mitigate this risk and protect your business.”
Losing a valuable resource like one of your people to something preventable such as an injury should never happen. Losing a customer to poor service or an illness can destroy your business. This loss is completely preventable and is inexcusable for management. Proper policies, practices and prevention through the best of training programs will mitigate this risk and protect your business.”
What can Mike deliver for you?
Mike can provide you with the resources to create or change the culture in your business and improve your bottom line. Having worked in food service, restaurant, contract food catering and retail business sectors, Mike can help deliver what you need. Mike is experienced in:
Food Safety - Mike can provide certified and government approved training to staff to reduce potential for a foodbourne related illness and help protect the business. Mike has completed audits and reports to management to improve standards. Mike has directed programs that have significantly reduced risk and improved scores in an organization by over 15%.
Occupational Health & Safety – Mike has developed policies and plans to reduce workplace injuries and meet the legal and moral obligations of the employer. Mike has created programs that reduce workplace incidents, in one case, reduced by 94% over two years.
Workers Compensation Claim Management and Return to Work – Mike has managed claims and return to work practices, and operated outstanding item review programs that have resulted in returns to the company in excess of $100,000.00 and rebates to NEER.
Customer Service Training and Support – Over many years in the service industry Mike has picked up and learned the ins and outs of proper and good service. Teaching these aspects to the staff will increase sales and improve service.
Occupational Health & Safety – Mike has developed policies and plans to reduce workplace injuries and meet the legal and moral obligations of the employer. Mike has created programs that reduce workplace incidents, in one case, reduced by 94% over two years.
Workers Compensation Claim Management and Return to Work – Mike has managed claims and return to work practices, and operated outstanding item review programs that have resulted in returns to the company in excess of $100,000.00 and rebates to NEER.
Customer Service Training and Support – Over many years in the service industry Mike has picked up and learned the ins and outs of proper and good service. Teaching these aspects to the staff will increase sales and improve service.
